Medical Records

With YRMC CareConnect, you can:

• Access your medical record, including procedures, lab results, imaging reports, immunizations, medications, and allergies
• Review care summary and discharge documents
• Download elements of your medical record to easily share with other health care providers
• Send a message to, or request an appointment with a primary or specialty care provider at a YRMG clinic
• Check on upcoming appointments at Yavapai Regional or a YRMG clinic
• Receive reminders about important health care items

If you’d like to subscribe online, click here.

You can also enroll when you visit a provider at any YRMG clinic or when you register for care at Dignity Health Yavapai Regional Medical Center in Prescott or Prescott Valley.

You may also contact the Health Information Management team to establish an account. Call 928.771.5657 for more details.

• You can access you medical record information using the HealtheLife Patient Portal app, which is available for download to your mobile device from the Apple App Store and from the Google Play Store.
• You can also use the Apple Health app on your Apple device. Please follow these instructions to configure your Apple Health app for use.

We recommend that you check back periodically for information about additional apps that may become available.

Resetting your password is simple. Just visit the log-in page for YRMC CareConnect and click on “Forgot Your Password.” Then follow the instructions to reset your password.

If you continue to have trouble logging in, please call 877.621.8014.

Please visit YRMC CareConnect for detailed information.

To request copies of health records, complete an Authorization to Disclose Protected Health Information.

You can deliver, mail, fax, or email the authorization form to the HIM Department in Prescott or Prescott Valley. If delivering, office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, closed from 12:00 p.m. to 12:30 p.m.

Here are the addresses, along with mailing and fax information. Please call 928.771.5657 for an e-mail address.

Release of Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
7700 East Florentine Road
Prescott Valley, AZ 83614
Phone: 928.771.5657
Fax: 928.771.5785

Release of Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
1003 Willow Creek Road
Prescott, AZ 86301
Phone: 928.771.5657
Fax: 928.771.5785

Use the following checklist to complete your health record request. Please review your request carefully before submitting it. If it’s unsigned or incomplete, your health record request could be delayed. In addition, depending on the request, there may be copying fees.

• Do you want a paper or an electronic version of the health record? Please make a note of your preference on the authorization form. If no preference is included, we’ll provide a paper copy.
• Is your request urgent, or do you have special handling needs? Please include this information on the authorization form as well.
• Please provide one of the following forms of identification with your request. All identification must be valid and current.
  • Driver’s license
  • Employment ID
  • Military ID
  • School ID
  • State-issued ID
  • Veteran’s Administration ID
  • Passport
• Please include any additional documents if needed, such as a power of attorney for health care document, legal guardianship paper, divorce decree, death certificate, or executor of estate document.
• If you want to pick up the health record from the HIM Department, please indicate this on the authorization form. Be sure to include a daytime phone number so we can call you when the health record is ready.

You can deliver, mail, fax, or email the authorization form to the HIM Department in Prescott or Prescott Valley. If delivering, office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, closed from 12:00 p.m. to 12:30 p.m.

Here are the addresses, along with mailing and fax information. Please call 928.771.5657 for an e-mail address.

Release of Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
7700 East Florentine Road
Prescott Valley, AZ 83614
Phone: 928.771.5657
Fax: 928.771.5785

Release of Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
1003 Willow Creek Road
Prescott, AZ 86301
Phone: 928.771.5657
Fax: 928.771.5785

In most cases, records are sent by U.S. mail. If you need health records for a medical emergency, we can fax the health records directly to a physician or medical facility. Please allow three working days after we receive your request to prepare the records. While the law allows 30 days, our HIM team makes every effort to honor your requested time frame. In some cases, there may be a delay in processing requests due to health record completeness at the time of the request.

If you review your health record information and believe that the information is incorrect or incomplete, you may request that your record is amended. Please submit your request in writing to:

Amendment of Medical Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
1003 Willow Creek Road
Prescott, AZ 86301
Phone: 928.771.5657
Fax: 928.771.5785

For more information, please review the Yavapai Regional Medical Center Privacy Notice.

Yavapai Regional gathers information for the process of registering a birth or death. However, certified copies of birth or death certificates must be requested through the Arizona Department of Health Services Office of Vital Records.

Phone: 602.364.1300 or 888.816.5907.

Advance directives are an important part of health care preparation. These can include a living will, medical power of attorney, mental health power of attorney, or a combination of all three. Here are sources to assist you:

• Arizona Attorney General Life Care Planning
• Arizona Healthcare Directives Registry
• Healthcare Directive (Living Will) form – English
• Healthcare Directive (Living Will) instructions – English
• Healthcare Directive (Living Will) form – Spanish
• Healthcare Directive (Living Will) instructions – Spanish

For emergency requests

Emergency requests usually apply to hospitalized patients for whom the information is critical to the care or service being provided. Please fax your request with “stat” to indicate top priority to 928.771.5785.

For non-staff providers and requests for continuation of care

Please mail or fax your request and include the patient’s authorization if needed. Be specific regarding the information you’re requesting so our team can provide you and the patient the best service possible. Unless otherwise noted, your request will be returned within one business day. If your request requires a faster response, please make a note of that on your request and we will do our best to meet your needs.

Where to submit

Please mail or fax a complete request, including patient authorization, purpose of the request, and any additional information required to meet your request to:

Release of Information
Health Information Management
Dignity Health Yavapai Regional Medical Center
1003 Willow Creek Road
Prescott, Arizona 86301
Phone: 928.771.5657
Fax: 928.771.5785

In most cases, records are sent by U.S. mail. If you need health records for a medical emergency, we can fax the health records directly to a physician or medical facility upon your request. Please allow three working days after we receive your request to prepare the records. While the law allows 30 days, we make every effort to honor your requested timeframe. If your request is incomplete, there may be a delay.