Your Visit Can Help Your Loved One Heal

At California Hospital, we understand that your path to healing includes family and friends, both of whom play an important role in you getting better.

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For Visitors

We understand the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. On behalf of the entire California Hospital team, thank you for the privilege of caring for you. We wish you good health and a fast recovery.

Our Location

California Hospital Medical Center
1401 South Grand Ave
Los Angeles, CA 90015
(213) 748-2411

Visitor Guidelines

Our Partners in Patient Care

Visitors have always been more than just a “visitor.” They have been our partners in patient care. Research supports the value of having a loved one at the bedside for recovery and for safety. More importantly, a loved one at the bedside is simply the right thing to offer. We are grateful that the guidelines issued nationally and locally support our visitation practices.

Visitation Hours: (for special circumstances, please follow our exception process)

* Visitors could be asked to leave the unit during medical emergencies or procedures involving any patient on the unit.

Overnight Visitation:

There are times when staying the night is beneficial for our patients, visitors, and caregivers. Overnight visitation is possible only when a sleeper chair is available and in coordination with the unit leader and the House Supervisor. [Minors, 16 years and younger, are not permitted to stay overnight]

Isolation Patient Visitation:

Isolation Patient Visitation is the same as it is for all other patients except that there must be PPE resources available as well as availability of a staff member to help with appropriately putting on and removing PPE.

EXCEPTION PROCESS:

  • For all inpatient visitation exceptions, please coordinate with the unit leader and the House Supervisor.
  • For all Emergency Department visitation exceptions, please contact the Nurse Shift Manager or Charge Nurse.
  • Approval will be based on a balanced approach of compassion and safety.

 

Visitation Rules: (masking is recommended, but not required)

All visitors (for inpatient and Emergency Department) must be 12 years or older and be able to comply with the following rules (for children under the age of 12, please follow our exception process by bringing these requests to the Unit Leader and the House Supervisor):

  • Visitors for admitted patients must enter and exit the building via the main lobby and use the elevators near the main lobby security station.
  • Be free of any signs or symptoms of COVID-19 or the flu such as fever, shortness of breath, cold symptoms, muscle aches, cough, or vomiting. 
  • Due to possible infection control concerns, visitors could be required to wear a mask. 
  • Use hand sanitizer to cleanse hands before entering and when leaving the room.
  • Stay in the room except to use the designated restroom, if needed during their visit. 
  • Visitors are allowed in the lobby, to visit the gift shop, the coffee cart, and the cafeteria during open hours once they have been screened at a security desk.
  • Minors (16 years and younger) must be accompanied by an adult (not the patient) at all times.
  • NICU Visitation:
    • NICU visitors must wear a mask . 
    • All visitors (siblings included) must be at least 16 years old and complete a health screening prior to entering the NICU. 
  • Flowers may be brought in by visitors, delivered to the hospital, or delivered by the hospital’s Gift Shop. When bringing fresh-cut flowers, please bring a vase or container. No flowers/plants in critical care for the safety of our patients. These restrictions may be present outside critical care for certain immunocompromised patients. Check with your loved one's nurse.
  • Outside food is permitted as long as it is within the dietary restrictions of the patient. Food/containers must be disposable and eaten in the patient's room. Food delivery to the hospital is NOT permitted.

In Espanol

Pautas para los visitantes

Nuestros Socios en El Cuidado Del Paciente

Los visitantes siempre han sido más que un simple “visitante.” Han sido nuestros socios en el cuidado de los pacientes. Los estudios de investigación respaldan el valor que representa para la recuperación y la seguridad del paciente el tener a un ser querido acompañándolo en la habitación. Aún más importante, el ofrecer que un ser querido se encuentre en la habitación es sencillamente justo. Agradecemos que las pautas emitidas a nivel nacional y local respalden nuestras prácticas de visitas.

Visitantes que quieran pasar la noche:

En algunos casos, pasar la noche puede convenirles a nuestros pacientes, a sus visitantes y a sus cuidadores. Solo será posible pasar la noche con el paciente cuando se cuente con un sillón cama disponible y con el permiso del encargado de la unidad y de la supervisora de enfermería del hospital. A los visitantes menores de 17 años no se les permite pasar la noche.

Visitas a los pacientes en aislamiento:

Las reglas de visita de los pacientes en aislamiento son las mismas que para todos los demás, excepto que debe haber en existencia equipo de protección personal (PPE, en inglés), así como la disponibilidad de un miembro del personal para ayudar a poner y quitar el PPE de manera adecuada. 

PROCESO DE EXCEPCIONES:

En casos de pacientes internos, es necesario obtener el permiso del director o gerente de la unidad y de la Supervisora de Enfermería de todo el hospital para que se pueda hacer una excepción a nuestras normas de visitas.
Favor de comunicarse con el Gerente de Enfermería que esté de turno o con la enfermera/o a cargo para averiguar todas las excepciones de visitas en el Departamento de Emergencias.

Reglas de visita: (se recomienda usar mascarilla, pero no es requisito)

Todo visitante (a paciente interno o en urgencias [Emergency]) debe ser de 12 años o mayor y poder cumplir con las siguientes reglas (niños menores de 12 años, favor de acatar nuestro proceso de

excepción ante la encargada de la unidad y la supervisora del sitio [House]):

  • Debe pasar y salir del edificio por la sala principal de espera y usar los elevadores más cercanos a la estación de seguridad de dicha sala.
  • Debe llegar sin señales o síntomas de COVID-19 ó de gripe como fiebre, falta de aire, resfrío, dolor muscular, tos o vómito.
  • Debe usar desinfectante de manos antes de entrar –y al salir– del cuarto del paciente.
  • Debe permanecer en el cuarto salvo para ir al sanitario señalado durante su visita.
  • Se le permite estar en: la sala de espera, en la tienda de regalos, en el comedor, durante horas hábiles después de haber pasado por la inspección en la estación de seguridad.
  • Todo visitante de 16 años de edad o menor debe ir acompañado en todo momento por un adulto (que no sea el o la paciente).

 

Visitas a la UCIN / NICU:

  • Cada visitante a la UCIN / NICU debe llevar puesta la mascarilla cubrebocas.
  • Los hermanos de 12 ó más años podrán pasar a la UCIN luego de llenar el cuestionario de salud durante cada visita.
  • Todas las demás visitas (que no sean hermanos) debe contar con al menos 16 años de edad.
  • Se puede traer flores por mano de los visitantes pero entregadas al hospital o bien, a través de la tienda de regalos del hospital a cualquier área excepto las unidades de cuidados intensivos. Si son flores frescas, por favor traiga consigo un vaso o frasco para las mismas.
  • Se permite traer alimentos de fuera siempre y cuando cumpla con las restricciones dietéticas del paciente. Los recipientes deben ser desechables y la comida debe ser consumida en el cuarto del paciente. NO SE PERMITE la entrega de comida comercial al hospital.

 

Restricciones de UCIN / NICU, visitas en temporada de gripe / RSV (1 noviembre – 1 abril):

Dada la sensibilidad y salud de nuestros pacientes en la UCIN / NICU, tomamos precauciones de más a fin de mantenerlos seguros durante la temporada de gripe y RSV. Por tanto todo visitante...

    ○ Debe llegar sin señales o síntomas de enfermedad y se le hará examen de detección al entrar.

    ○ Debe contar al menos con 16 años de edad.

    ○ Debe traer puesto la mascarilla cubrebocas, no importa su estatus de vacunación.

Agradecemos a los visitantes y al personal del California Hospital por ser socios en el cuidado del paciente. Somos llamados a hacer que las personas vulnerables se sientan seguras y a ser partícipes en el esfuerzo para ayudar a que nuestros enfermos se sientan mejor.

Health & Safety

Be Well. Please do not visit the hospital if you have any flu symptoms, including a fever over 100 degrees, cough, sore throat, runny nose, rash or diarrhea, or if you have recently been exposed to someone with symptoms.

Wash Your Hands. Be sure to wash or sanitize your hands before and after visiting your loved one. Proper hand hygiene is the best way to reduce the spread of germs.

Smoking Rules. We are committed to caring for the health and safety of our patients, visitors, and staff. Because of this pledge, smoking and using any tobacco products is prohibited in all areas of the California Hospital campus, excluding one designated area. People who smoke will need to refrain from smoking or visit the patio area. If you are a patient who smokes, nicotine replacement therapy is available. Please notify your doctor or nurse.

Food Policy. Please do not give any food or drinks to a patient without checking with the nurse to be sure it is all right. Many of our patients are on special diets and the wrong food could make them sicker.

Visitor Badge. All visitors must check in at the Information Desk to obtain a visitor's badge. Visitor badges must be worn at all times while inside the hospital. Please wear the guest badge above your waist.

Directions

There are two convenient entrances to California Hospital Medical Center.

The Main Entrance is located at 1401 S. Grand Avenue, one half block south of Pico boulevard and is open from 6am - 9pm. This circle drive area is for patient pick-up and drop-off only. Parking is available just past this circle driveway at 15th Street.

The Emergency Room Entrance is located at 1338 S. Hope Street, one half block south of Pico Boulevard and is open 24/7.

Parking

Parking for the public is conveniently located on the hospital campus. To access:

From Grand Ave (one way south bound only) - go south on Grand, make a right on Venice, go north on Hope, make a right into 15th Street.

From Hope Street (if you are south bound) - go south on Hope, make a left into 15th Street.

From Hope Street (if you are northbound from Venice Blvd.) - go about 500 yards north on Hope, make right into 15th street

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Department Phone Directory

View our California Hospital Medical Center phone directory.

For services not listed, please call the main number at (213) 748-2411.